CS Gold Spring Semester Start & End Procedures

Introduction

The New Year is quickly approaching, which for many of you is soon followed by the start of the spring semester. As you are aware, call volume during semester start-up time is generally higher, leading to increased wait times when you contact Support.

We’re sending you this notification to provide some guidelines and resources to assist you during this time. The guidelines and information are designed to help reduce overall call volume and help streamline calls to Support. Our goal is to reduce wait times and provide quicker resolutions when you contact Support.

Please review the guidelines and the information relevant for your site at your earliest convenience. As always, if you have any questions, feel free to contact Support at (866) 789‑2977.

We look forward to working with you to ensure a successful start to the spring semester.

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“The 2007 UGC was a great opportunity for me: not only the amount I learned in the sessions, but also the opportunity to network with other users and learn how they use the systems. The location, facilities, and activities that the CBORD team planned were all first rate. I’m looking forward to Texas already!”

— John Connelly
Boston College